FAQ

PLACING AN ORDER

I am having trouble placing an order online. Do you take phone orders?
We cannot take orders over the phone. You can try placing your order on a different device or browser. Otherwise, we are happy to speak with you and see if we can fix any issues you may be having.  

Is it safe to order online?
Yes, very. LANGOV uses industry-standard SSL encryption to protect your details. Any sensitive information like your name, address and card details are encoded so they can only be read on the secure servers.

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PAYMENT 

Which credit cards do you accept?
We are accepting payment through PayPal, Visa, MasterCard, and Maestro credit and debit cards, 

Are your prices inclusive of tax?
No. The tax is automatically calculated based on the state you are shipping to.

Can I place my order on the phone?
 Unfortunately, not.  All orders need to be placed on our website.

What currencies can I use?
We accept payment in US dollars.

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SHIPPING 

What countries do you deliver to?
We deliver to the USA only.

My order still hasn’t arrived, I think it is lost?
If you think your order has been delayed or lost in the post please contact us and we will start an investigation. If your order is indeed lost, we will send you a new one or refund you.

Please see our shipping policy for more information.

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RETURNS

I shipped something back to you. Do you have it yet?
We process all returns as fast as we can and notify you by email when we have done so.

How long before I get a refund?
Once we’ve emailed to say we have issued a refund for you; it can take anywhere between 2 and 5 working days, depending on which bank you are with.

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 I AM HAVING A PROBLEM

I am having trouble placing an order online, do you take phone orders?
We are unable to take orders over the phone. You can try placing your order on a different device or browser. Otherwise, we are happy to speak with you and see if we can fix any issues you may be having.

Why can’t I add something to my cart?
If you cannot add an item to your cart or there is no size option, it usually means that the item is out of stock.

You've sent me the wrong item or part of my order is missing.
Firstly, please accept our sincerest apologies.  We try very hard to make sure everything is perfect, but mistakes can occasionally happen.  Please contact us at support@lan-gov.com and we'll get this resolved for you as quickly as possible.

I have a faulty item, what should I do?
We are very sorry about this. Please email us at support@lan-gov.com with your order number and a couple of photos of the fault and we'll sort this out for you.  We may ask that you return the item to us.   

I need to change my order. How can I do that?

If you want to edit or cancel your order, please send an email to support@lan-gov.com . 

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CONTACT LANGOV

I’ve sent you an email, when will you reply?
We reply to all emails within 24 hours.